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Project Management 411

December 30th, 2007

Worker Care Before Customer Care

A Fortune magazine article about T-Mobile executive Sue Nokes provides excellent advice about caring for your customer. I first became aware of T-Mobile when my daughter signed up despite my cautions to avoid new players. It was their pricing that initially caught my eye, but I’ve grown to enjoy their customer service. Here’s Sue’s worker […]

By Bob Turek -- 2 comments